The Legal Stuff

 


Contacting us: If you need to contact us please email us using the link on the store page and we will endeavour to respond within 24 hours

Email - enquiries@tootallythomas.co.uk

Making a purchase: Making a purchase could not be easier.Just browse our store and add any items you require to the basket.All product photographs are for indicative purposes and some products may be of a different colour.( very rarely )
Once you have chosen your items then proceed to pay via paypal or credit card.Once we have received notification from paypal we will endeavour to ship within 2 working days .

We work hard to source and secure our stock therefore we do not sell to other traders and reserve the right to cancel and refund orders where we think wholesale purchasing is taking place. This is done to protect stock for genuine appreciated customers.


Privacy policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Returns Policy

In the rare event you are not happy with your purchase please contact us via email within 7 days.We will endeavour to rectify any issues you have either through refund or exchange.
Your right to return goods are protected under the EU distance selling directive. 

returns@tootallythomas.co.uk

Sometimes a manufacturer will change products without prior notice . Therefore the images on the site may be different to the shipped product

In the event of a return being authorised for faulty product return shipping costs will be refunded upon return and if requested a replacement item will be shipped . In the event of a return for other reasons where the product is not faulty shipping costs refunds will be at the discretion of the seller .

Thanks

Steve